| |
BEING IN CONTROL OF COSTS |
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| |
• |
Housing |
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|
- rental/sales/acquisition
- management of service charges
- internal and external removals |
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• |
Vehicle fleet |
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- lease
- self-management |
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• |
Disaters |
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- company emergency and
first-aid provision
- planning and implementation
- risk inventory |
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|
| |
CORE BUSINESS SUPPORT |
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| |
• |
Communication |
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|
- telecommunication
- general and technical services
and ICT |
| |
• |
Catering |
| |
|
- management and contracting |
| |
• |
Purchasing |
| |
|
- conditions of purchase
- furniture, office supplies and
equipment
- services and other products |
|
|
| |
ISO PROCESS CONTROL |
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| |
• |
Quality (ISO 9001) |
| |
|
- management assessment
- in accordance with EFQM
model |
| |
• |
Environment (ISO 14001) |
| |
|
- measuring and determining
objectives |
|
|
| |
MANAGEMENT AND POLICY |
|
| |
• |
Documents |
| |
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- design and management of forms
- digitisation of work flow
- mail/repro/archives
- printed matter (for marketing purposes) |
| |
• |
Training and education |
| |
|
- expertise and/or skills
- motivation and/or retraining |
| |
• |
Recruitment and selection |
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